Head of Partner Success (b2b, igaming) — only Cyprus (вакансія неактивна)

Role Purpose

We are looking for a highly organized, assertive, and business-oriented leader to become the key bridge between our B2B iGaming Platform and our White Label partners.

This role sits at the intersection of Client Success, Operations, Product Delivery, and Executive Management.

You will act as the primary point of coordination between our CEO, B2B platform teams, and B2C partner brands, ensuring that business priorities are clearly communicated, properly challenged when necessary, and executed efficiently across the organization.

This is not a traditional Account Manager role. We are looking for someone capable of driving accountability, managing stakeholder expectations, influencing internal teams, and ensuring strategic initiatives move forward without delays.

Reports to: CEO

Level: Lead / Head

Key Responsibilities

Partner Relationship Management

• Act as the primary escalation point for strategic B2C partners and White Label brands.
• Build trusted relationships with key stakeholders on the client side.
• Understand business needs, commercial priorities, and operational challenges of partner brands.
• Manage expectations and provide transparent communication regarding delivery timelines and priorities.

Request Prioritization & Decision Making

• Evaluate incoming requests from partner brands.
• Challenge requests when necessary and determine what should be prioritized, delayed, or rejected.
• Balance partner expectations with company resources, product strategy, and technical limitations.
• Ensure business decisions align with company objectives and platform roadmap.

Internal Coordination & Delivery

• Coordinate cross-functional teams including Product, Development, BI, CRM, Operations, Compliance, Payments, and Support.
• Drive ownership and accountability across departments.
• Follow up on ongoing initiatives and remove blockers.
• Escalate risks, delays, and dependencies to leadership when required.
• Ensure agreed deliverables are completed within expected timelines.

Executive Support

• Serve as a strategic extension of the CEO in partner-facing discussions.
• Prepare updates, reports, and status overviews for leadership.
• Translate high-level business objectives into actionable plans for operational teams.
• Support strategic projects and platform growth initiatives.

Requirements

• 5+ years of experience in iGaming, SaaS, B2B Platforms, Operations, Client Success, or Account Management.
• Proven experience managing high-value clients or strategic partnerships.
• Strong stakeholder management and negotiation skills.
• Experience coordinating multiple departments and driving execution.
• Ability to challenge requests and make business-driven decisions.
• Strong understanding of iGaming operations and White Label business models.
• Excellent communication and conflict-management skills.
• Highly organized, structured, and results-oriented mindset.
• Fluent English.

Ideal Candidate Profile

• Strong personality with the confidence to push back when needed.
• Naturally proactive and persistent.
• Comfortable operating in fast-paced environments with multiple stakeholders.
• Able to influence without direct authority.
• Thinks in priorities, impact, and business outcomes.
• Focused on execution rather than administration.

Success Metrics

• Partner satisfaction and retention.
• Timely execution of strategic initiatives.
• Reduced delivery delays and operational bottlenecks.
• Effective prioritization of partner requests.
• Improved cross-functional collaboration.
• Visibility and transparency of ongoing projects for leadership.

If you are the person partners trust, teams listen to, and leaders rely on when things need to get done — we would love to hear from you.