We are a Digital Marketing Corporation, successfully integrated a few Brands: Digital Marketing Platform, Recruiting agency and Online Casino
17 листопада 2023

Customer Support Specialist (Arabic) (вакансія неактивна)

Київ, Львів, Лімасол (Кіпр), Рига (Латвія), віддалено

About NewGMedia Holding:

NewGMedia isn’t just an organization; it’s a global family. Founded in 2016, our journey has sculpted a pathway for 9 B2C gaming brands, thanks to the creativity and dedication of over 300 professionals hailing from 27 different countries. With our vast portfolio encompassing a B2B solution, an innovative Affiliate Program, and a specialized Recruiting Agency, we’ve cemented our presence as a key player in the iGaming industry.

Join NewGMedia and Experience:

  • Prestige: Be part of a multi-award-winning conglomerate.
  • Diversity: Collaborate with team members from 27 unique locations.
  • Growth: Unbounded career development opportunities.
  • Flexibility: Your voice matters, and your ideas can inspire change.
  • Global Reach: Engage with markets across Europe, Canada, and Australia.

Skills & Qualifications Required:

Experience & Knowledge:

  • Native Arabic speaker
  • Excellent verbal and written communication skills
  • Exceptional interpersonal and customer service skills
  • Strong organizational skills and attention to detail
  • Proven analytical and problem-solving skills
  • Proficiency with Microsoft Office Suite or related software

Technical equipment:

  • Personal laptop or PC
  • Stable electricity and internet connection

Key Responsibilities:

  • Deliver exceptional customer service for all incoming queries via various contact mediums (calls, live chat, and email) as required
  • Report any noticeable trends or patterns during shifts to the relevant departments (e.g., Product/Banking Departments)
  • Achieve or surpass monthly KPIs set by management
  • Ensure all communications and volumes received during shifts are addressed in the required timeframe and manner
  • Maintain the highest quality of communication with customers
  • Complete assigned outbound tasks within the set timeframe
  • Collaborate with Supervisors to escalate issues and correctly direct queries to other departments when necessary
  • Monitor Internal Systems (e.g., Remote Desktop, VPN, Backoffice, Zendesk) and report any malfunctions to the Supervisor
  • Accurately record all customer interactions at the account level in Backoffice or project channels
  • Strive to enhance and improve the customer experience to ensure customer retention

Why NewGMedia?

  • Thrive in a vibrant atmosphere filled with ambition, laughter, and mutual respect.
  • Enjoy an attractive compensation package.
  • Benefit from 20 annual vacation days plus 36 paid sick days.
  • Access complimentary online English classes.
  • Receive learning compensation post-probation.
  • Seize real opportunities for professional growth.
  • Work in a bureaucracy-free environment.
  • Participate in exciting corporate events.
  • Receive professional support for Individual Entrepreneurs.

Become a part of our legacy. Join NewGMedia and redefine the future of iGaming.