Customer Support Specialist (Arabic) (вакансія неактивна)

About NewGMedia Holding:

NewGMedia isn’t just an organization; it’s a global family. Founded in 2016, our journey has sculpted a pathway for 9 B2C gaming brands, thanks to the creativity and dedication of over 300 professionals hailing from 27 different countries. With our vast portfolio encompassing a B2B solution, an innovative Affiliate Program, and a specialized Recruiting Agency, we’ve cemented our presence as a key player in the iGaming industry.

Join NewGMedia and Experience:

• Prestige: Be part of a multi-award-winning conglomerate.
• Diversity: Collaborate with team members from 27 unique locations.
• Growth: Unbounded career development opportunities.
• Flexibility: Your voice matters, and your ideas can inspire change.
• Global Reach: Engage with markets across Europe, Canada, and Australia.

Skills & Qualifications Required:

Experience & Knowledge:

• Native Arabic speaker
• Excellent verbal and written communication skills
• Exceptional interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Proven analytical and problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Technical equipment:

• Personal laptop or PC
• Stable electricity and internet connection
  
  

Key Responsibilities:

• Deliver exceptional customer service for all incoming queries via various contact mediums (calls, live chat, and email) as required
• Report any noticeable trends or patterns during shifts to the relevant departments (e.g., Product/Banking Departments)
• Achieve or surpass monthly KPIs set by management
• Ensure all communications and volumes received during shifts are addressed in the required timeframe and manner
• Maintain the highest quality of communication with customers
• Complete assigned outbound tasks within the set timeframe
• Collaborate with Supervisors to escalate issues and correctly direct queries to other departments when necessary
• Monitor Internal Systems (e.g., Remote Desktop, VPN, Backoffice, Zendesk) and report any malfunctions to the Supervisor
• Accurately record all customer interactions at the account level in Backoffice or project channels
• Strive to enhance and improve the customer experience to ensure customer retention

Why NewGMedia?

• Thrive in a vibrant atmosphere filled with ambition, laughter, and mutual respect.
• Enjoy an attractive compensation package.
• Benefit from 20 annual vacation days plus 36 paid sick days.
• Access complimentary online English classes.
• Receive learning compensation post-probation.
• Seize real opportunities for professional growth.
• Work in a bureaucracy-free environment.
• Participate in exciting corporate events.
• Receive professional support for Individual Entrepreneurs.

Become a part of our legacy. Join NewGMedia and redefine the future of iGaming.