Newage Solutions is a privately owned software product development, engineering, and IT consulting services company. Currently, the company is actively working on developing advance solutions for iGaming, Forex trading platform, Microcredit project.
17 июля 2019

Account Manager (with technical background) (вакансия неактивна)

Киев

Необходимые навыки

• Good knowledge and working experience with technical documentation (work with project documents, the ability to understand the technical language)
• Experience with UNIX and Linux systems, SQL
• Basic network and systems knowledge
• Experience with task tracker programs: JIRA, Trello and others.
• Good spoken / written level of English (Upper Intermediate / Advanced), experience in negotiating in English
• Stress resistance, ability to work with difficult situations and clients
• The ability to articulate your thoughts clearly both verbally and in writing
• Experience in the field of trading will be a plus
• Experience in 2nd or 3rd Level Application Support

Предлагаем

• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station

Обязанности

• Take ownership of and resolve customers’ product issues via telephone, email etc.
• Work with engineering team to understand best deployment practices and product architecture
• Participate in the testing of new product releases
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Establish priorities and communicate rationale and timeframe clearly to customers
• Interaction with various departments of the company/external partners

О проекте

You will be involved in the development of the ecosystem that will include such services as: Trading platform, CRM, BI (Reporting System), Roles/Permissions, Chat System, Client Engagement, Dialling system, etc.
The main goal of which will be achieving the most user friendly system that will help you:
• Measure and increase the efficiency of employees
• Measure and increase LTV of Clients
• Full control and understanding of the business