• At least 1 year of experience in 2nd or 3rd Level Application Support
• Upper-Intermediate English level (spoken and written)
• Deep understanding and working experience with databases
• Development or backend project experience
• Software Implementation or integration project participation
• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station
• Investigate technical issues with client integrations
• Delegate issues to downstream teams for deeper investigation
• Coordinate with Product team to troubleshoot and devise solutions
• Maintain relationships with customers through customer feedback surveys
• Guiding customers though installation of our platform and basic configuration
You will be involved in the development of the ecosystem that will include such services as: Trading platform, CRM, BI (Reporting System), Roles/Permissions, Chat System, Client Engagement, Dialling system, etc.
The main goal of which will be achieving the most user friendly system that will help you:
• Measure and increase the efficiency of employees
• Measure and increase LTV of Clients
• Full control and understanding of the business