• 3+ years of experience in a Level 2 or Level 3 support
• Well versed with trouble ticketing tools
• Experience with UNIX and Linux systems, SQL
• Basic network and systems knowledge
• Ability to multi-task and work in a fast paced start-up culture
• Ability to read traces and do packet captures (pcap)
• Possess good communication and presentation skills
• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station
• Responsible for undertaking detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
• Take ownership of and resolve customers’ product issues via telephone, email etc.
• Work with engineering team to understand best deployment practices and product architecture
• Participate in the testing of new product releases
• Contribute articles to the knowledge base in an effort to promote self-help for our customers
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Establish priorities and communicate rationale and timeframe clearly to customers
• Overcomes constraints to meet established deadlines
Project Description: You will be involved in the development of the ecosystem that will include such services as: Trading platform, CRM, BI (Reporting System), Roles/Permissions, Chat System, Client Engagement, Dialling system, etc.
The main goal of which will be achieving the most user friendly system that will help you:
• Measure and increase the efficiency of employees
• Measure and increase LTV of Clients
• Full control and understanding of the business