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Newage Solutions is a privately owned software product development, engineering, and IT consulting services company. Currently, the company is actively working on developing advance solutions for iGaming, Forex trading platform, Microcredit project.
10 июля 2019

Lead Technical Support Engineer (Overonix) (вакансия неактивна)

Киев

Необходимые навыки

• 3+ years of experience in a Level 2 or Level 3 support
• Well versed with trouble ticketing tools
• Experience with UNIX and Linux systems, SQL
• Basic network and systems knowledge
• Ability to multi-task and work in a fast paced start-up culture
• Ability to read traces and do packet captures (pcap)
• Possess good communication and presentation skills

Предлагаем

• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station

Обязанности

• Responsible for undertaking detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
• Take ownership of and resolve customers’ product issues via telephone, email etc.
• Work with engineering team to understand best deployment practices and product architecture
• Participate in the testing of new product releases
• Contribute articles to the knowledge base in an effort to promote self-help for our customers
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Establish priorities and communicate rationale and timeframe clearly to customers
• Overcomes constraints to meet established deadlines

О проекте

Project Description: You will be involved in the development of the ecosystem that will include such services as: Trading platform, CRM, BI (Reporting System), Roles/Permissions, Chat System, Client Engagement, Dialling system, etc.
The main goal of which will be achieving the most user friendly system that will help you:
• Measure and increase the efficiency of employees
• Measure and increase LTV of Clients
• Full control and understanding of the business

Горячие вакансии

Все вакансии