Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
We are a product-led company connecting people and technology to make our teams and clients succeed. The product teams inside Newage develop platforms for fintech, igaming, insurtech businesses.
11 квітня 2019

L1/2 Technical Support Enginee (Falcon) (вакансія неактивна)

Київ

Project Description: You will be involved in the development of the ECOsystem that will include such services as: BI (Reporting System), Roles/Permissions, Chat System, Trading platform, Client Engagement, Dialling system, ETC.
The main goal of which will be achieving the most user friendly system that will help you:
* Measure and increase the efficiency of employees
* Measure and increase LTV of Clients
* Full control and understanding of the business.

Requirements:
• Upper-Intermediate English level (spoken and written)
• Basic knowledge of SQL, Java, Rest-API, JSON, ELK stack, Docker, Linux, Git
• Knowledge of JS will be a plus)

Responsibilities:
• Handle chats with technical queries
• Attempt to provide resolutions on the first interaction with customers
• Fix end-user issues that are resolvable through the application user interface
• Log analysis
• Minor bug fixing
• Document, track, and monitor problems to ensure timely resolutions and adequate follow-up with clients
• For verified software “bugs” or “enhancements,” create a ticket and associated detail within the JIRA system

Company offers:
• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station
• Relax zone with PlayStation and TV