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Newage Solutions is a privately owned software product development, engineering, and IT consulting services company. Currently, the company is actively working on developing advance solutions for iGaming, Forex trading platform, Microcredit project.
11 апреля 2019

L1/2 Technical Support Enginee (Falcon)

Киев

Project Description: You will be involved in the development of the ECOsystem that will include such services as: BI (Reporting System), Roles/Permissions, Chat System, Trading platform, Client Engagement, Dialling system, ETC.
The main goal of which will be achieving the most user friendly system that will help you:
* Measure and increase the efficiency of employees
* Measure and increase LTV of Clients
* Full control and understanding of the business.

Requirements:
• Upper-Intermediate English level (spoken and written)
• Basic knowledge of SQL, Java, Rest-API, JSON, ELK stack, Docker, Linux, Git
• Knowledge of JS will be a plus)

Responsibilities:
• Handle chats with technical queries
• Attempt to provide resolutions on the first interaction with customers
• Fix end-user issues that are resolvable through the application user interface
• Log analysis
• Minor bug fixing
• Document, track, and monitor problems to ensure timely resolutions and adequate follow-up with clients
• For verified software “bugs” or “enhancements,” create a ticket and associated detail within the JIRA system

Company offers:
• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station
• Relax zone with PlayStation and TV

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