Netcracker is a key player in the OSS/BSS, Digitalization, Virtualization, and Managed Services market for telecom providers across the globe. Over the years being one of the top 5 vendors in this area, Netcracker has gathered a vast amount of best practices to offer any company in telecom industry a way to grow bigger and operate better.
16 октября 2020

CRM/CPM Business Analyst


Необходимые навыки

Master’s degree in Computer Science, Information Systems or related field is required.
2+ year previous experience analyzing, designing, architecting, developing, implementing, supporting or integrating business solutions.
Previous experience working with users developing business requirements.
Working knowledge, experience with, and/or developing of systems such as Customer Relationship Management (CRM)
Experience in business analysis:
Requirements gathering, prioritization, decomposition, scope clarification with business and technical stakeholders
Preparation of documentation of functional and system requirements for software applications
Preparation of use-case documentation and system integration agreements
Computer software application design development and documentation
Understanding of software development methodologies
Preparation of mock-ups, visualizing system screens and functions
Object/Data Model design and configuration
UML experience, including each of the following: use-case diagrams, activity diagrams, sequence diagrams, state diagrams, class diagrams, and component diagrams
Understanding of eTOM processes: Request to Answer, Problem to Solution, Complaint to Solution, Trouble Ticket to Solution and corresponding domains: Customer Domain. Service Domain and Resource Domain
Fluent English
Excellent verbal and written communication skills
Excellent self-organization skills
Ability to provide estimates and set personal deadlines
Business-like presence and ability to interact professionally with customers at all organizational levels
Ability to meet the deadlines set based on provided estimates
Ability to travel for varying periods of time

Будет плюсом

Technical and Business Requirements negotiation experience
Experience with prototyping tools (i.e Axure)
Experience with visual modeling and design tool — Enterprise Architect


Opportunities for career development
Opportunities to make business trips (Europe, Canada, USA, Australia, etc)
Professional growth in the international business environment
Medical insurance for employees
Friendly atmosphere, sports activities and corporate events
Respective salary will be discussed individually with the successful candidate


Meeting Technical staff and Business stakeholders on aspects of scope clarification, requirements gathering, coordination, etc
Requirements management: gathering, prioritization, decomposition business requirements to functional, use case and functional case development, development of solution presentations
Development and maintenance of business analysis documents for internal and external use
Active collaboration with technical, QA team and Management team for planning, resolving project issues and assessment purposes


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