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Netcracker is a key player in the OSS/BSS, Digitalization, Virtualization, and Managed Services market for telecom providers across the globe. Over the years being one of the top 5 vendors in this area, Netcracker has gathered a vast amount of best practices to offer any company in telecom industry a way to grow bigger and operate better.
29 октября 2020

L2 Senior Application Engineer (Customer Assurance) (вакансия неактивна)


Необходимые навыки

Higher technical education
3+ years of experience in technical support of software applications or products
At least 2 years of work experience with Application and DB environments (e.g. WebLogic server and Oracle server)
Consistently sound level of judgment and professional conduct
Responsibility and focusing on results; meet challenging deadlines
Excellent communication and interpersonal skills
Knowledge of SQL for querying Oracle DB
Strong troubleshooting and problem-solving skills; quick learner
Spoken and written English (Spanish, German, Italian, French, Portuguese and Japanese will be considered as advantage)
Willingness and ability to travel

Будет плюсом

Knowledge in OSS/BSS solutions, including batch and real time billing products
Enterprise software, telecommunications or call center background
Knowledge/experience in the following concepts and technologies: NFV Cloud, SDN, Cassandra, Apache Ignite, Kafka, REST API, Microservices, Big Data, Machine Learning
Work experience with common ticket tracking systems such as JIRA, Remedy, etc.
Ability to read Java code
Organizational and coordination skills


Personal and professional growth:
• Career Development opportunities
• Opportunity to take part in the biggest 5G business transformations across the globe (belong to Project);
• Professional growth in the international business environment/Opportunities for personal growth and career development in international business environment.
• A world-class team of skilled professionals that share knowledge and support each other.
• Friendly multi-cultural and multi-language atmosphere (foreign language maintenance and enhancement)
• Improve the skill set and knowledge on the new and prospect technologies (Cloud vs. On-premise, etc.)
• Performance review based on your personal achievements and career path plan.
• Innovative transformation projects: Cloud, 5G, B2B, IoT
• Direct work with customers — leading Telecom providers/ Work in industry-leading company delivering best of breed IT solutions for most of the world biggest Telecom providers
• Opportunities to work on huge business transformation programs across the globe
• The corporate university has over 300 hard&soft skills programs/Hard and soft skills training sessions, HR/Tech Breakfast events, webinars and workshops, etc.
• English language training/ Free English courses
• Long-term projects in Global product company
• Free online meetups, webinars, and knowledge sharing activities. Opportunity to participate as a speaker in the knowledge sharing activities;
• Free corporate library;
• Corporate insurance including: vaccination, online consultations with doctors, COVID diagnostic and partial covering, dental and optical services, massages. / Medical insurance for employees and medical insurance discounts for family members;
• Well-being seminars/Webinars about mental and emotional health
• Paid sick leaves/24 working days of paid vacation/Paid vacation, holidays and sick leaves;
• Paid parental leave

• Flexible working hours
• Remote work during quarantine;
• Work in modern and spacious office (belong to office, Kiev)
• Competitive salary depending on your qualification and background
• Additional financial bonuses for your efforts and contribution in the project
• Work environment where learning is encouraged and rewarded
• Competent and motivated colleagues in an international environment
• Referral program and bonuses for recommendations of new employees;
• Corporate social responsibility events and charity fundraising campaigns

Salary will be discussed individually with the successful candidate
Type of employment: full time


Work directly with application users and customer’s IT teams
Manage a team of application analysts, both frontend (at client’s site) and backend (off-site) , ensuring SLA compliance
Provide timely and effective technical support for Netсracker’s applications and/or products that are in commercial use by the customer — which may include the following activities:
Identify, analyze and troubleshoot complex technical issues;
Restore service and eliminate business impact, either by built-in system means or by providing workarounds using technical toolset (e.g. PL/SQL, code development, etc.);
Provide cost-effective solutions for issues within Netcracker software;
Perform application operational tasks (e.g. billing run, user grants configuration, etc.);
Review and assess customer calls and change requests, and stream them according to customer priorities, contractual obligations and Netсracker business approaches;
Manage and monitor customer issue lifecycle within Netcracker organization;
Work with client’s and/or Netcracker’s ticket tracking portal;
Interact with all teams involved into support of complex multi-application systems (CRM, Provisioning, Integrations, Billing, etc.)
Follow incident and problem management processes (ITIL)
Work as part of the telecom service providers transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services
Work on-site at telecom operator premises as required to provide services for production systems for varying periods of time
Participate in customer meetings to ensure issue resolution
Evaluate the effort required to perform support service for the specific part of the application
Set up knowledge transfer procedures between delivery and support teams
Bring on-board and educate new application engineer team members

Горячие вакансии

Все вакансии