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Netcracker is a key player in the OSS/BSS, Digitalization, Virtualization, and Managed Services market for telecom providers across the globe. Over the years being one of the top 5 vendors in this area, Netcracker has gathered a vast amount of best practices to offer any company in telecom industry a way to grow bigger and operate better.
30 октября 2020

Technical Service Manager (вакансия неактивна)

Киев

Необходимые навыки

Education: Higher technical education
Experience: 2+ years progressive experience in the technical/client/application support fields, requiring solid technical skills
Skills: Ownership, excellent communication skills and interpersonal skills
Ability to assume a leadership role; owning the job; team player; constant focusing on results
Strong troubleshooting and problem-solving skills; quick learner
Consistently sound level of judgment and professional conduct
Ability to multi-task, work under pressure, meet challenging deadlines
Knowledge of SW development/implementation methodology (Agile, Waterfall)
Spoken and written English (Spanish, German, Italian, French and Portuguese will be considered as advantage);
Willingness and ability to travel

Будет плюсом

Knowledge in OSS/BSS solutions, experience in business transformations program
Enterprise software, telecommunications or call center background
Knowledge/experience in the following concepts and technologies: NFV, SDN, Cassandra, Ignite, Kafka, REST API, Microservices, Machine Learning
Ability to read Java code and query Oracle DB would be a plus.

Предлагаем

Medical insurance for employees and medical insurance discounts for family members;
Free English classes
Opportunities for business trips to work with leading telecom providers around the globe
Technical and soft skills trainings;
Improve the skill set and knowledge within the new and prospect technologies (Cloud vs. On-premise, etc.);
Opportunities for career development
Professional growth in the international business environment
Friendly multi-cultural and multi-language atmosphere (foreign language maintenance and enhancement)
Sports activities and corporate events, soft-skills development
Salary will be discussed individually with the successful candidate

Обязанности

Design, develop and manage end-to-end solution management process, based on customer specifics and requirements from other support and business user groups involved in the process;
Work on critical and high severity incidents and problems: identify root causes and provide appropriate solutions with sufficient technical expertise; provide timely status updates and reports to higher management level;
Plan and manage application support team: allocate resources, distribute tasks within the team, control the results;
Manage and deliver service and/or functional change requests;
Keep responsibility for E2E relations with the client for the service in regards to Production Application (CRM, Billing, Order Management, Service Assurance, etc.) for residential and business customers;
Manage internal and external communications, carry out regular meetings, phone calls, conferences, presentations;
Be one of the key team leads of the telecom business transformation programs, providing wide range of services, such as Application Support, Hosted or Remote Managed Services, or specialized services;
Set up and manage operations ’build’ phase to secure operational readiness prior to the start of application commercial usage;
Plan budget and resources for the Post Production support phase; keep project within the allocated budget; find resources to execute on time and on budget without compromising quality;
Upsell software changes and professional services;
Participate in support and maintenance sales cycle: meet with customer management and support representatives, create presentations, work on requests for proposal (RFP/RFI), evaluate resources and costs for support services, draft and review service contracts, etc.;
Work with higher management on any kind of support and maintenance related tasks;Own all activities around Production environment in the scope of post-production support service;
Provide a single point of contact and be the first escalation point for customer IT and business teams;
Build good relationship with customer;
Make sure all customer requests are promptly handled and resolved for continuous, courteous and professional support coverage;
Act as a customer advocate across all departments within Netcracker;

Горячие вакансии

Все вакансии