Привіт, це NeoGames 👋 Gamedev компанія заснована в Ізраїлі у 2005 році. Ми створюємо платформи й сервіси для національних і регульованих державою лотерей. А також розробляємо Match 3+, Find the Symbol, Slots ігри. 🏠 За 15 років ми відкрили офіси в Україні, Штатах, Ізраїлі та Польщі.
27 січня 2023

Service Operations Engineer (вакансія неактивна)

за кордоном

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best-performing interactive games, and a full suite of business and technology services.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Service Operations Engineer to join our Incident Management team.

Responsibilities:

  • Communicate with a customer in e-mails, JIRA items, and conference calls
  • Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D
  • Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • Prioritize, monitor, and be responsible for the progress of all problems reported
  • Manage critical escalations during on and off hours

Requirements:

  • Willing to work US working hours (14:00-23:00 GMT+2)
  • Excellent verbal and written communication skills in English — Must
  • Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented and results-driven mindset — Must
  • Strong understanding of web and web-related technologies and Client/Server applications
  • Previous experience in SQL
  • 2+ years of relevant experience in a customer-focused position involving technical knowledge — Must
  • Experience with Web debugging tools — An advantage
  • Service Oriented and good communication and interpersonal skills
  • Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated and independent
  • Bachelor’s degree in Computer Science / Software Engineering (or similar) — An advantage
  • On-call duties during the off-work hours.

We offer:

  • High-level compensation and regular performance-based salary and career development reviews
  • Possibility to work in a big and successful company
  • Working in a comfortably located office
  • Paid vacation, holidays and sick leaves
  • English classes with native speakers, training, conferences participation
  • Referral program
  • Team buildings, corporate events