Привіт, це NeoGames 👋 Gamedev компанія заснована в Ізраїлі у 2005 році. Ми розробляємо Match 3+, Find the Symbol, Slots ігри. А також створюємо платформи й сервіси для національних і регульованих державою лотерей. 🏠 За 15 років ми відкрили офіси в Україні, Штатах та Ізраїлі. 🤝Впровадили декілька проектів спільно з державними органами Канади та Америки.
17 ноября 2021

Technical Support Engineer

Киев, Харьков, за рубежом, удаленно

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best-performing interactive games, and a full suite of business and technology services.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Technical Support Engineer to join us. Currently, we are creating a team from scratch.

Responsibilities:

  • Systems and applications 24/7 monitoring
  • Work in shifts: 2pm — 10 pm, 10 pm — 6 am, 6 am — 2 pm
  • Communicate with a customer in e-mails, tickets, and Slack
  • Solve incidents: performing basic troubleshooting and event correction according to the defined procedures
  • Prioritize and escalate incidents (when required) to the corresponding teams
  • Work with tickets
  • Perform documented daily routines and procedures

Requirements:

  • Ability to work in shifts (after the team will be hired)
  • Advanced English level
  • Problem-solving skills and a strong customer service attitude
  • Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated
  • 1+ years of relevant experience in a customer-focused position involving technical knowledge

We offer:

  • High-level compensation and regular performance-based salary and career development reviews
  • Possibility to work in a big and successful company
  • PE accounting and support
  • Working in a comfortably located office
  • Medical insurance (health), employee assistance program
  • Paid vacation, holidays and sick leaves
  • Sport compensation
  • English classes with native speakers, training, conferences participation
  • Referral program
  • Team buildings, corporate events
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