Привіт, це NeoGames 👋 Gamedev компанія заснована в Ізраїлі у 2005 році. Ми розробляємо Match 3+, Find the Symbol, Slots ігри. А також створюємо платформи й сервіси для національних і регульованих державою лотерей. 🏠 За 15 років ми відкрили офіси в Україні, Штатах та Ізраїлі. 🤝Впровадили декілька проектів спільно з державними органами Канади та Америки.
16 июля 2021

NOC Team Lead (вакансия неактивна)

Киев, Харьков, за рубежом, удаленно

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best performing interactive games, and a full suite of business and technology services.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a NOC Team Lead to join us.

Requirements:

  • Strong understanding of web and web-related technologies and Client/Server applications — Must
  • 1-3 years’ experience in 3rd/4th level support position — Must
  • experience in managing teams
  • 24/7 availability in case of critical issues (on-call duty)
  • Experience with monitoring tools (SCOM/ELK) — a significant advantage
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills in English
  • Service-Oriented and good communication and interpersonal skills
  • Experience with PowerShell/bash/python scripts — Advantage
  • Hard-working, responsible, meticulous, detail-oriented, independent

We offer:

  • High-level compensation and regular performance-based salary and career development reviews
  • Medical insurance (health), employee assistance program
  • Paid vacation, holidays and sick leaves
  • Sport compensation
  • English classes with native speakers, trainings, conferences participation
  • Referral program
  • Team buildings, corporate events

Responsibilities:

  • Research and report issues and anomalies found in the production environments.
  • Create technical and business reports.
  • Create playbooks and procedure for incident management.
  • Provide Tier 2-3 services for support center and third-party integrators.
  • Work with different tools for automation/monitoring.
  • Interface with various Departments, R&D, and Customer Support groups to address product issues in complex environments.
  • Maintain good internal and external customer communication, provide a high level of support and minimize escalations to R&D
  • Prioritize daily missions and manage critical escalations
  • Leading a team of junior NOC engineers