Project & Service Coordinator (Junior) (вакансія неактивна)

We are seeking a Junior Project & Service Coordinator to join our international product IT company.

We are a company developing Streamline — web based business process automation software primarily focused on the telecommunication area. We use the modem technology stack to make our software flexible and adjustable for a huge spectre of business requirements. In configuration tasks we are using the low coding approach and JavaScript language for the business logic development.

Join our team to build and configure cutting-edge solutions while enhancing your skills in system integration, process automation, and modern development approaches.

We offer:

1. Remote work.
2. Fixed working day from 8 to 17 in Kyiv, 1 hour lunch time, Mon-Fri.
3. Vacation leave: 18 working days’ annual leave
4. State holidays are granted
5. The opportunity to apply your skills in the international company, gain experience of international cooperation.

Our ideal candidate has the advantages:

1. 1+ years of experience in IT project coordination, service delivery, or similar roles
2. Experience working in cross-functional teams and supporting multiple projects simultaneously
3. Experience in incident and change management, SLA monitoring, and coordination with technical teams will be a plus
4. Experience in client interaction, status reporting, and conducting formal presentations will be a plus
5. English with strong written and verbal communication skills

If you meet the most of the requirements — send your VC

Your responsibilities:

1. Manage service project coordination & support
   
   • Monitor SLA compliance for incidents and follow up as needed
   • Facilitate collaboration across technical teams to resolve issues
   • Prepare and present reports and updates to customers (incidents, change requests, etc.)
   • Organize and support server deployments and migrations
   • Schedule, organize, and lead meetings; prepare meeting minutes (MoMs)
   • Track action items and ensure timely completion without delays
   • Weekly project tasks planning, resource mgmt
2. Internal Project Coordination & Support
   
   • Project/resource plans creation and update
   • Ensurance of projects implementation within the limits of schedule, budget and resources
   • Participation, leading and organization of project meetings, meeting administration (agenda, minutes)
   • Project actions/weekly targets tracking and control (daily/weekly), tasks completion facilitation
   • Project documentation control (make sure all projects docs are available, updated up to date and signed, if needed)
   • Project roles & responsibilities matrix creation & revision, review and approval with project team
3. Administration, maintenance & company process compliance
   
   • Company process description & implementation
   • Processes map maintaining
   • Processes automation coordination
4. Reporting
   
   • Reports preparation, tracker updates
   • Presentations preparation

Ready to streamline the future of telecommunications? Apply now and let’s build together!