Support Engineer L2 (American shift) (вакансія неактивна)

Experience with virtualization platforms (VMware, Hyper-V, EC2)
2+ years of working experience
Strong knowledge of Linux and Windows administration
Advanced English
University degree in the field of computer science /information systems

2+ years of technical support experience
Experience with network traffic analysis (tcpdump, Wireshark)
Knowledge of VMware backup and replication products

Work in US company.
Interesting tasks.
Competitive salary.
Professional growth.
Friendly team.
Health insurance.
Comfortable office.

Dealing with incoming incidents via email, over the phone, and online meetings (G2M, TeamViewer)
Dealing with 2nd line support and development team
Configuring product in customer’s environment, describing product requirements and features
Troubleshooting Network Connectivity Issues, Operating System and Application issues
Investigating product issues and providing custom builds with fixes
Helping Sales team with technical questions during meetings
Work on shifts 9:00 −18:00; 17:00-02:00 (company pays for office — home taxi trips).

NAKIVO Inc. is a privately held company that develops data protection and site recovery software for SMB and the enterprise market since 2012.
The solution developed by the company, NAKIVO Backup & Replication, is used by over 15,000 companies worldwide to protect their critical data in virtualized and hybrid environments.
NAKIVO has a global presence with over 4,000 channel partners in 140+ countries.
Close to 300 hostings, managed, and cloud service providers are currently using NAKIVOs software to deliver VM BaaS, RaaS, and DRaaS to their customers.
NAKIVO has an impressive track record of 5-star community reviews and over 97% customer satisfaction with support and has also won a Best of VMworld 2018″ Gold Award for Data Protection at VMworld 2018 US. Customers trust us and we aim to deliver on that trust.
Now we are searching for a Support Engineer to extend our team.

The candidate will be responsible for providing technical support to customers and internal users. The candidate should be ready to investigate/configure and fix issues related not only to NAKIVO products but also to network infrastructure, storage systems, hypervisors, etc.

You can learn more about our company here: www.nakivo.com