N-iX is a Ukrainian IT company with over 19 years of excellence as a reliable technology partner for innovative companies in Northern America, Great Britain, Nordics, and Europe.
9 апреля 2021

Technical Writer (#14115771)

Киев, Львов, удаленно

Our client is a leading global electronics repair and service provider to many of the world’s largest tech, med-tech, and telecom companies around the world, providing their customers with the best possible service and products resulting in the optimal brand and product experiences.

We are going to add value to the customers through:
• Expertise with a genuine, personal touch
• Time-proven and trustworthy execution
• A global service platform and footprint
• Substantiated, world-class systems to protect your clients
• The desire and capability to innovate every process
• Cutting edge IT platforms that create efficiency

The client’s future will be to continuously innovate how we interact with the customers and the customers’ products. The company will build a competitive edge on innovation. Creating efficiency and quality in every interaction will be an essential element of the client’s brand.

Responsibilities:
• Convey technical material in a concise and effective manner that is appropriate for its intended audience
• Quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Document existing and new functionality by working with POs and Stakeholders throughout the development lifecycle, using development artifacts (Stories and Features), and interviewing SMEs
• Create detailed user documentation for use within the application such as operating instructions and “FAQ” pages
• Work with and educate other documentation stakeholders to ensure standardization and commonality across product documentation assets
• Ownership of product documentation, suggesting improvements and areas for expansion
• Select an appropriate medium for the intended audience. This includes working with other departments to incorporate existing assets and video training
• Gather feedback on deliverables as revise as new issues arise
• Review all customer-facing documentation to ensure it meets expected style and standards
• Curate and manage the internal technical Wiki, advising teams on usage and content management
• Review and advise teams on application UI text changes, and in some cases updating this

Desirable:
• Experience in creating guides from entirely technical sources is preferable
• Experience in using a Wiki-based format is preferable but by no means essential
• Experience with team collaboration tools (Jira/Confluence, Azure DevOps/TFS, Teams, etc.)
• Basic understanding of UX

Requirements:
• Excellent English writing and speaking skills are essential
• Detail-oriented, organized, and proactive person to create precise, consistent, and clear documentation
• Excellent cross-functional communication skills, requiring close interaction with Product Owners, UX/UI Designers, QA, Developers, and non-technical Stakeholders
• Experience with API documentation (Swagger) is required
• Experience with MS Office tools, SharePoint, HTML, Markdown
• An ability to recognize areas for improvement, and provide proactive suggestions based on previous experience
• Confidence in designing and delivering technical documentation according to DDLC and software documentation style guides
• Ability to understand complex business and system requirements
• An understanding of change control and document change management
• ​Ability to work with the minimum of supervision

We offer:
• Flexible working hours
• A competitive salary and good compensation package
• Best hardware
• A masseur and a corporate doctor
• Healthcare & sport benefits
• An inspiring, comfy, clean and safe office

Professional growth:
• Challenging tasks and innovative projectt
​• Meetups and events for professional development
• An individual development plan
• Mentorship program

Fun:
• Corporate events and outstanding parties
• Exciting team buildings
• Memorable anniversary presents
• A fun zone where you can play video games, foosball, ping pong, and more.

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