We are looking for Application Support Engineer to join our team.
Headquartered in London, our Client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
Responsibilities
• Providing application support for Orbus Software products, to our customer base, Consultancy and Sales Teams
• Installing Orbus Products
• Managing incident lifecycle in Zendesk
• Keeping up with strict SLAs
• Engaging with other teams within geographically dispersed organization in order to provide the best possible product support
• Funnelling product-related feedback back to Product & Development teams to help us improve our products
Required Skills & Experience
• Experience in Application Support — 1st and 2nd (desirable) line
• High proficiency in MS Office and MS Visio
• Excellent interpersonal and customer communication skills
• A desire to learn and develop in a fast-paced environment
Nice to have
• Knowledge of SQL
• Experience with Windows troubleshooting
• Understanding of Active Directory, DNS and Windows networks
We offer:
• Flexible working hours
• A competitive salary and good compensation package
• Possibility of partial remote work
• Best hardware
• A masseur and a corporate doctor
• An inspiring and comfy office
Professional growth:
• Challenging tasks and innovative projects
• An individual development plan
• A personal education budget
• Mentorship program
• Business Trips
Fun:
• Corporate events and outstanding parties
• Exciting team buildings
• Memorable anniversary presents
• A fun zone where you can play video games, football, ping pong, and more.