N-iX is a Ukrainian IT company with over 17 years of excellence as a reliable technology partner for innovative companies in Northern America, Great Britain, Nordics, and Europe.
12 ноября 2019

Application Support Engineer

Львов

We are looking for Application Support Engineer to join our team.

Headquartered in London, our Client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Responsibilities
• Providing application support for Orbus Software products, to our customer base, Consultancy and Sales Teams
• Installing Orbus Products
• Managing incident lifecycle in Zendesk
• Keeping up with strict SLAs
• Engaging with other teams within geographically dispersed organization in order to provide the best possible product support
• Funnelling product-related feedback back to Product & Development teams to help us improve our products

Required Skills & Experience
• Experience in Application Support — 1st and 2nd (desirable) line
• High proficiency in MS Office and MS Visio
• Excellent interpersonal and customer communication skills
• A desire to learn and develop in a fast-paced environment

Nice to have
• Knowledge of SQL
• Experience with Windows troubleshooting
• Understanding of Active Directory, DNS and Windows networks

We offer:
• Flexible working hours
• A competitive salary and good compensation package
• Possibility of partial remote work
• Best hardware
• A masseur and a corporate doctor
• An inspiring and comfy office

Professional growth:
• Challenging tasks and innovative projects
• An individual development plan
• A personal education budget
• Mentorship program
• Business Trips

Fun:
• Corporate events and outstanding parties
• Exciting team buildings
• Memorable anniversary presents
• A fun zone where you can play video games, football, ping pong, and more.

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