VIP Manager (Night Shift; 22:00–10:00 (EEST))

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

📍What to Do

• Build and maintain long-term relationships with high-profile clients
• Ensure VIP clients have a seamless and personalized experience on our platform
• Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
• Manage VIP operations independently during night hours — you own the shift
• Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
• Escalate critical issues to the Shift Lead or Head of VIP via established protocols
• Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
• Analyze client activity and engagement to offer personalized recommendations and rewards
• Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
• Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
• Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
• Collaborate with the support team to ensure quick resolution of any technical challenges
• Provide feedback to the product and development teams based on client preferences and behaviors
• Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions

🦸 Your Superpowers

• 1+ years of experience in account management, customer support, or sales
• Gaming and related industry experience is a strong advantage
• Previous experience working with VIP or high-profile clients is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to addressing client needs
• High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
• Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
• Sales-oriented with a good understanding of cross-selling and upselling strategies
• Familiarity with the CS/CS2 gaming community is a strong advantage
• Advanced/Fluent English is required; additional languages are a plus

🍪 Team Perks

• PRO&BRO team you’ll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

Join us if this is all about you. We are waiting for your CV!

Let’s Add More Jam Together 🚀