VIP manager (вакансія неактивна)

Hey there!

We’re looking for someone like you to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP atmosphere in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

📍What to do

VIP Client Relationship Management:

● Build and maintain long-term relationships with high-profile clients.
● Ensure VIP clients have a seamless and personalized experience on our platform.
● Act as the main point of contact for all VIP clients, addressing their questions, concerns, and requests in a timely manner.

Client Engagement:

● Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions.
● Analyze client activity and engagement to offer personalized recommendations and rewards.

Sales & Growth:

● Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences.
● Work with the marketing and sales teams to create tailored campaigns for VIP clients.

Problem Solving:

● Handle and resolve any issues VIP clients might face with their accounts, transactions, or case openings.
● Collaborate with the technical support team to ensure quick resolution of any technical challenges.

Client Retention:

● Develop and execute strategies to retain and grow the VIP client base.
● Provide feedback to the product and development teams based on client preferences and behaviors.

🦸 Your superpowers:

Experience:

● 2+ years of experience in account management, customer support, or sales (preferably in the gaming/gambling industry).
● Previous experience working with VIP or high-profile clients is a strong advantage.

Skills:

● Excellent communication and interpersonal skills.
● Strong problem-solving abilities and a proactive approach to addressing client needs.
● Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously.
● Sales-oriented with a good understanding of cross-selling and upselling strategies.

Knowledge:

● Familiarity with the CS/CS2 gaming community and in-game item market.
● Basic understanding of case-opening mechanics and their appeal to players.

Language:

● Fluent English is required; additional languages are a plus.

🍪 Team Perks:

● Totally remote work from wherever you grind. Into coworking? We’ve got your back
● Flex schedule with no time tracking, because our goal is results
● Work gear on us, get the tech you need
● Half-year bonus Twice a year every mojamer receives a sweet bonus as a nod to our shared achievements
● Competitive salary with performance-based bonuses.
● Opportunity to work with a passionate team in the gaming industry.
● Exclusive perks and access to in-game content and events.
● Career growth opportunities in a fast-growing company.