🖥️ Head of CRM (вакансія неактивна)

MOJAM create products for gamers, mostly focused on the Steam exchange market and CS:GO skins economy.
We run one of the biggest Case Opening product in the world.

We are looking for a Retention & CRM manager to grow customer LTV together with the marketing and product teams. We’re agile, flexible and willing to dominate the market.

Same stuff is expected from you ;)

Make sure to respond in English with a cover letter.

It should include a brief description of the successful email campaign you’ve managed in the past. What were the goals and campaign and how did you achieve them?

📍 You will:

• Develop and execute a comprehensive CRM strategy, including email, push, and SMS communications, to increase customer retention and engagement;
• segment the customer base using various criteria to create targeted campaigns;
• monitor, analyze, and report on the performance of CRM initiatives, making data-driven recommendations for optimization and improvements;
• collaborate with the marketing, product, and analytics teams to align CRM activities with overall company goals and strategies;
• stay current on industry trends and best practices in customer retention and CRM, and apply that knowledge to enhance the company’s initiatives;
• manage the CRM platform and marketing automation tools, ensuring seamless integration and efficient use of resources;
• control production of all necessary materials (video, images, texts etc.).

👤 You are:

• Experienced in CRM, with a proven track record of developing and implementing successful customer retention strategies;
• proficient in using CRM platforms and marketing automation tools;
• analytical and data-driven, with the ability to interpret customer data and make informed decisions on CRM initiatives;
• familiar with the gaming industry, ideally with knowledge of CS:GO and its community, enabling you to better connect with the target audience;
• a strong communicator, both written and verbal, with the ability to create engaging and persuasive content tailored to different customer segments;
• collaborative and able to work effectively in cross-functional teams, sharing insights and contributing to overall company goals;
• adaptable and proactive, staying up-to-date with industry trends and continuously looking for opportunities to innovate and improve CRM efforts.

🤝 What we offer:

• Work on interesting and demanding projects in the IT market;
• 18 working days of paid vacation per year;
• completely remote work. Work from anywhere;
• paid sick leave;
• compensation for attending events, conferences, obtaining certificates, and purchasing study materials;
• compensation for the gym, pool, and other sports activities;
• compensation for English courses;
• absence of bureaucracy and micromanagement;
• regular corporate events and team buildings.

And much more...

If this is for you, send your CV and let’s talk.