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MobiChord OUR BUSINESS: Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world. We are changing the world of old-school telecom completely and hold a leading position in the niche.
13 апреля 2021

L1 Support Engineer

Киев

Необходимые навыки

Requirements:

Work over the 24/7 shifts
Excellent written and verbal communication skills in English, as well as other language as required(B2 at least)
Good understanding of Information Systems at user and corporate level
Minimum 1 year experience in a Helpdesk or Support Role
Good problem-solving skills
Good client-facing skills
Excellent team player, self-managed and self-motivated
Mature and professional demeanor, attitude, and approach

Будет плюсом

ServiceNow knowledge is an advantage
Experience in SaaS support
Familiarity with the telecom sector
Knowledge in IT processes and best practices (ITIL)

Предлагаем

Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Paid sick days/vacations: ROWE approach
Theme parties
Health Insurance
English courses

Обязанности

Take ownership of customer inquiries and issues reported and ensure quick and effective resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Meet defined Service Level Agreements and Key Performance Indicators (defined as part of company’s goals setting process)
Maintain phone, chat and email coverage during working hours
Any other responsibilities and tasks are given by the management, appropriate to the role
Observe company policies and code of conduct
Attend team and organization-wise meetings

О проекте

MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%. At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.
We automate all major business processes, be it ordering a new phone or requesting a virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.
We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation.
And on top of it all is our great passion for providing an amazing consumer-like User Experience that is reflected in our Portals and UIs.

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