3rd level Support Engineer (вакансія неактивна)

—1-2years of experience in Product Level 3 support.
—Have excellent verbal and written English communication skills
—Service and customer-oriented mindset
—Demonstrated ability to troubleshoot technical issues.
—Working knowledge of the components in a web applications stack.
—Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
—Must have basic object-oriented programming skills (Java strongly preferred.)
—Understanding of SQL and database concepts
—Ability to read/write JavaScript(basic knowledge)
—Ability toarticulate technical subject matter in aclear and easy to understand manner.
—Knowledge of basic ITIL concepts
—Jira experience
—Creative problem solver

—Experience in SaaS Level 3 Product support
—ServiceNow Administrator/Developer certification(or at least experience in ServiceNow)

Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Paid sick days/vacations: ROWE approach
Theme parties
Health Insurance
English courses

US/Ukraine time zone
—Provide timely technical support to to our customers as 3rd level of support.
—Work with ServiceNow as a platform for MobiChord application and the ServiceDesk tool.
—Work with Incidents escalated from 2nd Level.
—Deep investigation of customer issues and root cause analysis.
—Collaborate with development team onbug fixing

Shift work:
UA 9am — 6pm
UA 3pm — 12am

Our business:
Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world.

We are changing the world of old-school telecom completely and hold a leading position in the niche.

MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%. At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.
We automate all major business processes, be it ordering a new phone or requesting virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.
We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation.
And on top of it all is our great passion for providing amazing consumer-like User Experience that is reflected in our Portals and UIs.
Our technologies:
Our core product is built on top of ServiceNow, the most important enterprise IT management platform!
It is strategic choice for the largest companies in the world (>45% of 2k largest enterprises use ServiceNow). By being built on top of ServiceNow we have a unique advantage of having the data and automation where these companies need to have it. There is no other company on the market that can claim it! And you guessed right, the same companies are our current or future customers!
ServiceNow also gives us its technology and all the cool features that you would expect of normal enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). On top of it we are natively integrated into all existing ServiceNow applications. So we can focus on creating great products and not on reinventing the wheel!
Of course, on top of that we have our own cloud services for all cool API integrations, mass data processing, analytics, machine learning, etc.
Our business philosophy:
We believe that when great people get together — magic happens. This is why we have cross-functional agile teams. We do not believe in micromanagement, politics and bureaucracy, actually we hate all of that.
We believe that a great person loves to learn, create and improve — we will continue to create such environment together.

Automate, automate, automate — this is our personal mantra. Where our competitors throw people at task — we put technology first.
We care the most about our customers, saving their time and providing best User Experience.
We move fast, faster than any competition.
And it is all about the people who share this mindset with us.