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brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud.
24 березня 2021

Customer Success Manager\Account Manager (вакансія неактивна)

Київ

Необхідні навички

Great interpersonal abilities to create, maintain and enhance client relationships
Experience in account management and project management
Strong service/client-oriented attitude
Solid understanding of change and expectations management
Experience in team management(5+ employees)
Can plan and execute responsibilities with minimal direction.
Excellent command in spoken and written English.
Good understanding of General Accounting and Finance (including accruals, allocations, and general ledger) so that are able to work with the customer’s Account Payable and Finance departments
Experience with large international clients outside of Ukraine
Experience as a controller, financial analyst, auditor (preferably in big auditor companies like Deloitte, KPMG, PwC E&Y), project manager in the ERP arena a huge plus.

Пропонуємо

Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Paid sick days/vacations: ROWE approach
Theme parties
Health Insurance
English courses

Обов’язки

You will be a primary point of contact for the set of customers and will be responsible for Client satisfaction in terms of Operational relationships, Product usage & transactional volumes.
Ensure all monthly deliverables are performed by you and your team ensuring an accurate month-end close for the client.
Manage a team of 5+ team members.
Ensuring that your team follows a detailed checklist for invoice loading and expense management so that the customer’s system reflects accurate information that will give them accurate analytics to be in control of their technology spend.
You need to be able to completely understand and document the client’s inner accounting processes such as accruals, payment of bills, approval processes, ERP workflow, and month-end close timing so that you are able to make your team’s processes integrate into the company’s process flow, which will help them realize the value from our application.
You must be able to perform financial analysis and quality control of all information in the system on a regular basis to ensure that all inputs from your team and from vendors are accurate.
Consult the client regularly using our software application’s internal analytics features to help them understand future optimization opportunities and what savings we have already helped them realize.

Про проєкт

Our business:
Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world.

We are changing the world of old-school telecom completely and hold a leading position in the niche.

MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%. At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.
We automate all major business processes, be it ordering a new phone or requesting virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.
We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation.
And on top of it all is our great passion for providing amazing consumer-like User Experience that is reflected in our Portals and UIs.
Our technologies:
Our core product is built on top of ServiceNow, the most important enterprise IT management platform!
It is strategic choice for the largest companies in the world (>45% of 2k largest enterprises use ServiceNow). By being built on top of ServiceNow we have a unique advantage of having the data and automation where these companies need to have it. There is no other company on the market that can claim it! And you guessed right, the same companies are our current or future customers!
ServiceNow also gives us its technology and all the cool features that you would expect of normal enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). On top of it we are natively integrated into all existing ServiceNow applications. So we can focus on creating great products and not on reinventing the wheel!
Of course, on top of that we have our own cloud services for all cool API integrations, mass data processing, analytics, machine learning, etc.
Our business philosophy:
We believe that when great people get together — magic happens. This is why we have cross-functional agile teams. We do not believe in micromanagement, politics and bureaucracy, actually we hate all of that.
We believe that a great person loves to learn, create and improve — we will continue to create such environment together.

Automate, automate, automate — this is our personal mantra. Where our competitors throw people at task — we put technology first.
We care the most about our customers, saving their time and providing best User Experience.
We move fast, faster than any competition.
And it is all about the people who share this mindset with us.

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