Commited: 50+ воркшопів з ТОПами тестування: M.Bolton, G.Bahmutov, T.King, R.Desyatnikov, J.Bach. Лише за $40 на рік та економія $15 до 20 квітня
MobiChord OUR BUSINESS: Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world. We are changing the world of old-school telecom completely and hold a leading position in the niche.
3 марта 2021

Service Desk representative (вакансия неактивна)

Киев $1000–1300

Необходимые навыки

Skills and Qualifications:
English -fluent required
Must be confident on the phone and maintain a positive attitude with clients and co-workers.
Must have at least 1 year of customer service experience in an interactive and fast-paced environment.
Call center experience is a bonus!
Great communication skills
Eager to help solve problems
Organized and punctual in all tasks
Moderate computer skills and typing ability
Interest in technology and mobility — cell-phones, tablets, and computers
High school diploma or equivalent required


· Answering 20 — 30 calls per day
· Communicating with customers through various channels (phone, live chat, tickets submitted in our online portal)
· Completing customer submitted tickets in a timely manner in our cloud-based mobility software
· Minimum 400· Bonus at 500· Personal ownership of calls from start to resolution
· Contribute positively to company goals by meeting and exceeding department timelines
Hitting measurable metrics set in KPIs:
· Ticket count
· Call Grades
· SLA· Personal
· Company
· Working Rate
Non bonus KPIs· ASA· Abandoned Calls· Ticket distribution· Same Day Call Out Rate
Acting with a consultative approach towards end-users and network carriers
Completing side-work and training programs and providing accurate feedback
Ensure customer satisfaction and provide professional customer support

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