MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%.
Great interpersonal abilities to create, maintain and enhance client and partner relationships
Experience in account management and project management ( finance or telecom domain)
Strong service/client-oriented attitude
Solid understanding of change and expectations management...
Joining our Operations team requires well-rounded problem-solvers to support the daily needs of our customer base while working remotely. Candidates need experience in phone-based customer service and mobile device fulfillment.
· Desire to mentor and manage a team
· Ability to collaborate effectively and work as part of a team
· Strong attention to detail
· Proficient with Excel (and the entire MS Office Suite)
· Multi-tasking and organizational...
· Experienced and able to communicate effectively with customers’ contacts about the operational aspects of the partnership.
· Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.
· Showcases good interpersonal skills for customer and team relations and has relevant experience;
· Has integrity and can admit when something was done incorrectly to ensure we can correct it as soon as possible;
Good English language skills to enable customer communication (written and verbal) are a must-have;
Ability to handle any customer interaction professionally and with a service-oriented attitude;
Strong technical and analytical skills;
Experience in L2/L3 support...