5+ years of experience in telecom field as engineer.
Knowledge and practical experience with contact centres.
Experience with network protocols.
Experience with OS and DB administration
Excellent soft skills, successful history of communication with customers
Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.
System administration skills will be a plus
Experience in communications with customers representatives
Be able to focus on client’s needs
Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.
Be the direct point of technical contact to provide high quality consultancy for Genesys solutions to customers
Installation, troubleshooting and support of Genesys products
Contribute to the solution architectural design, amongst other disaster recovery and high availability
Automation of deployment and migration tasks
Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants
Contribute to the Genesys contact center switchover to production state
About the customer
This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees