Minimum of one year of experience working with IT help desks or in other IT related positions, or equivalent educational experience
Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES)
Experience troubleshooting remote Linux system issues
Familiarity with cloud services (Azure, AWS, GCP)
Familiarity with DevOps software such as Puppet, Chef, and Jenkins
Knowledge of REST API and web applications
Good communication skills, a sense of diplomacy, and a genuine eagerness to help others.
English — Upper Intermediate level
Work with an established Silicon Valley leader in the cloud infrastructure industry.
Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge, open-source innovation.
Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
Internship provides you with the opportunity to combine work and education.
Professional development and training.
Attend conferences and working groups.
Modern bright office, centrally located and close to public transportation.
Customized workstation (macOS, Windows, Linux).
Company outings, happy hours, hackathons, and tech talks.
Receive a competitive compensation package with a strong benefits plan.
Serve as the first point of contact for customers seeking technical assistance over the phone, email or web portal;
Ask customers targeted questions to quickly understand the impact of the problem and clarify the customer’s concerns;
Track and manage issues through to resolution, within agreed time limits;
Follow standard procedures to direct unresolved issues to the next level of support personnel and appropriate internal teams (e.g. support and operations engineers, software developers);
Provide prompt and accurate feedback to customers;
Refer to internal database or external resources to provide information on Mirantis products or services;
Prioritize and manage several open issues at one time;
Follow-up and update customer status and information, ensure Customer’s systems are fully functional after resolution;
Record events and problems and their resolution in logs;
Document technical knowledge in the form of notes and manuals;
Maintain jovial relationships with clients.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere — from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, Cox Communications, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.
Mirantis is adding the position of Intern HelpDesk Engineer. This internship will help you gain professional skills and get to know the company inside out. Internship program is focused on the professional education under skilled managers’ control and it helps to receive feedback at all working stages and identify the development area. As a result, you’ll take part in real projects, you’ll identify area of interest and approve yourself, get to know the company better and land a permanent job.