Middle Business Analyst (вакансія неактивна)

This is a position for an open-minded person with a strong customer service orientation and a desire to build the solution of a high business value.

Project Description

We’re developing a SaaS solution for Nordic region-based communities that helps our clients in members, courses management, related invoicing, and reporting. Each customer gets a responsive and customizable design, GDPR-compliance features, two-factor authentication, and a full pack of CRM-like features. The solution provides an easy way to engage community members into organizations’ events and activities, maintains different payment channels, and a variety of external integrations. The system supports the complete invoicing cycle adopted for Nordic region laws and collects the data into a bunch of reports for ERP systems.

Responsibilities:

• Define the product strategy and roadmap in close cooperation with the product owner;
• Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that improve customer experience and drive product growth;
• Translate product strategy into detailed requirements using creating and management of product and sprint backlogs;
• Conduct the requirements workshops with the stakeholders;
• Scope and prioritize activities based on business and customer impact;
• Manage the requirements throughout the whole sprint including the conduction of the backlog refinement, sprint planning, sprint review sessions;
• Work closely with an engineering team to deliver valuable, feasible, and usable solutions;
• Represent the company by contacting customers to solicit feedback on the products and services under development.

Requirements & Experience:

Experience:

• Min 3 years of BA experience in IT outsourcing companies.

Soft Skills:

• Excellent analytical and creative problem-solving skills;
• Excellent written and oral communication skills;
• Advanced English Language level;
• Excellent communication skills;
• Keen attention to detail;
• Ability to communicate ideas in both technical and business languages;
• Strong customer service orientation;
• Ability to organize your daily routines and team work remotely.

Hard Skills:

• 
  
  • Strong theoretical knowledge in the business analysis area and sound practical experience in business and solution requirements management;
  • Good knowledge and practical use of various business analyst techniques and tools, such as:
    
    • backlog management,
    • user stories & acceptance criteria,
    • use cases,
    • UML diagrams,
    • BPMN 2.0 notation,
    • requirements prioritization techniques,
    • stakeholders management techniques, etc.
  • Good knowledge and practical experience in conducting discovery activities.

Will be an advantage:

• Technical background;
• Previous BA experience working with B2B products;
• Experience with invoicing and payment solutions.

Perks and Benefits:

• Competitive salary that matches your qualifications and experience;
• Career development and yearly salary reviews;
• Medical insurance;
• 50% compensation for professional training or conferences;
• Free English classes;
• Hybrid remote: you can choose to work from either one of our office hubs or fully remotely, as well as mix these two options.