DevOps Engineer (вакансія неактивна)

Our client is a U.S.-based platform that helps businesses outsource their customer support through a mix of automation and a global network of AI-enabled agents. The system connects companies (Clients) with freelance Experts who resolve customer inquiries, while internal Specialists manage ticket queues and platform operations.

We are looking for a DevOps Engineer to support the platform’s scaling and active development. You’ll work on improving infrastructure, CI/CD pipelines, monitoring, and system reliability to ensure smooth operations for a rapidly growing product that has evolved from a startup into an enterprise-level solution.

Team composition: 6 SE, 3 QA, Delivery Manager, DevOps

The role offers a flexible working schedule, with occasional meetings scheduled between 11:00 AM and 8:00 PM (UTC+2).

Scope of tasks and ownership:

• Design, build, and maintain scalable, secure, and automated infrastructure systems
• Automate provisioning and deployment pipelines using best practices
• Develop and support CI/CD processes
• Build and maintain monitoring, alerting, and logging solutions
• Ensure system security and compliance in collaboration with software and security teams
• Participate in capacity planning and scaling of cloud infrastructure
• Contribute to evolving DevOps practices through research and documentation
  
  

What You’ll need:

• 5+ years of experience in DevOps role
• Strong background in CI/CD pipelines
• Hands-on experience with Docker & Kubernetes
• Proficiency in Linux/Unix systems administration
• Advanced scripting skills (Bash, Python, or similar)
• Experience with IaC tools (Terraform, CloudFormation)
• Familiarity with cloud providers (AWS, GCP, or Azure)
• Knowledge of monitoring and alerting tools (e.g., Grafana, Dynatrace, CloudWatch)
• Experience with databases and queue administration
• Strong sense of ownership and accountability
• Upper-Intermediate English level minimum

Our benefits:

• No micromanagement
• Freedom to engage in decision-making and implementation
• Ability to work in a team of professionals (the ratio of middle and above specialists 80/20)
• Participation in the development of high-quality products
• Direct communication with clients on a partnership level
• Professional development opportunities ($600 education budget, well-managed processes, communities, internal library)
• Health insurance
• $600 extra for health care, sports, or mental health
• Accounting services
• 20 paid working days off and 10 days sick leave
• Opportunity to work remotely
• Soulful team buildings and corporate events

Join us and be among those who care!