METRO Cash & Carry is a sales division of METRO GROUP, one of the largest and most important international retailing companies.
15 ноября 2021

Information Systems Support Specialist (вакансия неактивна)


We are looking for comprehensive user, who would like to have ability to start professional carrier in multinational company, who don’t have work experience but have impetuous to self-development.


  • Join to 1st level and then 2nd level support team for support corporate business applications to ensure efficient support and change management
  • Support of expert users, communications with users by Jira service desk, phone, email, MS Teams
  • Work closely with 3rd local and 4th global support teams
  • Manage incidents resolution and escalate critical incidents to Global support team management and external provider
  • Update of existing and creating of new local documentation/manuals for end users
  • Problem management


  • Bachelor’s Degree in information technologies or other relevant.
  • 1+ years of relevant experience in business applications support or implementation projects will be an advantage
  • Good knowledge OS MS Windows, MS Office, other Microsoft systems/apps
  • Experience with the ServiceDesk application JIRA, Terasoft etc.
  • Support different application (SAP, Oracle based, Web app, 1C, SQL Based, POS system)
  • Experience with equipment (POS, Portable data terminal, Scales) will be an advantage
  • Knowledge of SQL fundamentals will be an advantage
  • Knowledge of PowerShell, Active directory, VBS, will be an advantage
  • Analytical mind and problem-solving skills, high level of pro-activity
  • Time scheduled work (weekends, holidays, shifts from 6:00 am or until 00:00 pm)
  • Intermediate level of English
  • Ability and desire to learn fast, team spirit and excellent communication skills
  • Experience in multinational Retail, FMCG, company or bank is an advantage
  • Remote work is possible