METRO Cash & Carry is a sales division of METRO GROUP, one of the largest and most important international retailing companies.
15 сентября 2021

Information Systems Support Specialist (вакансия неактивна)

Ивано-Франковск

We are looking for comprehensive user, who would like to have ability to start professional carrier in multinational company, who don’t have work experience but have impetuous to self-development.

Responsibilities:

  • Join to 1st level and then 2nd level support team for support corporate business applications to ensure efficient support and change management
  • Support of expert users, communications with users by Jira service desk, phone, email, MS Teams
  • Work closely with 3rd local and 4th global support teams
  • Manage incidents resolution and escalate critical incidents to Global support team management and external provider
  • Update of existing and creating of new local documentation/manuals for end users
  • Problem management

Requirements:

  • Bachelor’s Degree in information technologies or other relevant.
  • 1+ years of relevant experience in business applications support or implementation projects will be an advantage
  • Good knowledge OS MS Windows, MS Office, other Microsoft systems/apps
  • Experience with the ServiceDesk application JIRA, Terasoft etc.
  • Support different application (SAP, Oracle based, Web app, 1C, SQL Based, POS system)
  • Experience with equipment (POS, Portable data terminal, Scales) will be an advantage
  • Knowledge of SQL fundamentals will be an advantage
  • Knowledge of PowerShell, Active directory, VBS, will be an advantage
  • Analytical mind and problem-solving skills, high level of pro-activity
  • Time scheduled work (weekends, holidays, shifts from 6:00 am or until 00:00 pm)
  • Intermediate level of English
  • Ability and desire to learn fast, team spirit and excellent communication skills
  • Experience in multinational Retail, FMCG, company or bank is an advantage
  • Remote work is possible