Healthcare providers and payers across the U.S. and U.K. trust MedeAnalytics to provide actionable insights that enable them to make even smarter decisions in today’s new healthcare economy. With a sole focus on healthcare, we were the first to market in 1994 with a healthcare analytics SaaS solution.
1 апреля 2020

Technical Support Engineer (вакансия неактивна)

Харьков

Необходимые навыки

• Spoken and written English (upper-intermediate level or higher);
• Basic knowledge and practical skills in working with Windows and Linux servers;
• Experience in troubleshooting issues demanding high attention to details;
• Good communication skills;
• Ability to work with a large amount of information;
• Serious and responsible attitude.

Будет плюсом

• Degree in Computer Science, IT Engineering or related area;
• Experience in 24/7 technical support: Network Operations Center (NOC), Technical Operations Center (TOC), etc.;
• Experience with Zabbix (or other monitoring system), JIRA, Confluence;
• Experience in system troubleshooting including, but not limited to: Windows, Linux, web applications, databases.

Предлагаем

• Friendly team and enjoyable working environment;
• Opportunity for self-realization. Career and professional growth;
• Competitive salary based on your qualifications, experience and skills;
• Office in a comfortable business center, located near a subway station;
• Paid sick leave and vacations;
• English classes with a certified English teacher;
• Company-owned gym and shower;
• Convenient parking near the office building;
• Room for bicycle parking;
• Corporate events and meetings;
• Large recreation area;
• Not an open space office.
• Taxi fee compensation

Обязанности

• Troubleshoot, resolve or escalate issues, incoming tickets and alarms;
• Work shift by shift (including nights, holidays and weekends);
• Monitor company servers and systems availability and productivity;
• Assist engineers to quickly resolve problems;
• Work closely with other teams to troubleshoot and analyze incidents;