— Ability to work shift by shift. We offer flexible and convenient schedule (it is possible to change shifts with teammates):
1st week of the month: 10 AM — 6PM
2nd week of the month: 3 PM-11PM
3d week of the month: 4 PM — 12AM
4th week of the month: 9 PM — 5 AM
— Weekends are days off.
— Fluent speaking English. 80% of our interaction with clients is over the phone. 20+% are tickets. Real time chats are relatively seldom.
— Experience with JIRA, Confluence, Zoom is a plus.
— Previous experience as Client Support rep is a big plus.
— Ability to learn the new information fast, apply the gained knowledge on practice, provide different alternatives etc. Critical thinking is a big plus.
— We provide full product and process related training for the new candidate ( approx. 4 weeks). We do not expect any experience with our product;
— At the moment, we are working from home. But it is expected to return to Kharkiv office eventually;
— Taxi experiences are covered when working 4 PM — 12AM and 9 PM — 5 AM shift from the office (the return-to-home taxi);
— Night shifts are possible from home even when we return to the office;
— Working equipment is provided by us (laptop, headphones etc)
— Friendly team and enjoyable working environment.
— Opportunity for self-realization. Career and professional growth.
— Competitive compensation based on your qualifications, experience and skills
— Paid sick leave and vacations
— English classes with a certified English teacher.
— Office in a comfortable business center, located near a subway station.
— Official journeys abroad with expenses reimbursement.
— Company-owned gym and shower
— Convenient parking near the office building
— Room for bicycle parking
— Corporate events and meetings
— Large recreation area
— Not an open space office
— Assisting clients via phone, chats and tickets (majority of clients are US based);
— Resolving the reported issues as LVL 1 support representative;
— Escalating issues that are out of your scope according to the internal procedures;
— Work closely with engineers and other team members to understand complex requirements and troubleshoot issues;
— Exchanging information between responsible teams;