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Healthcare providers and payers across the U.S. and U.K. trust MedeAnalytics to provide actionable insights that enable them to make even smarter decisions in today’s new healthcare economy. With a sole focus on healthcare, we were the first to market in 1994 with a healthcare analytics SaaS solution.
19 сентября 2019

Client Support Representative

Харьков

Необходимые навыки

Upper-intermediate/advanced level of English is a must;
ability to work in evening and night shifts;
Confident PC user. Good knowledge of MS Office;
Objectivity and the ability to analyze facts. Logical thought processes in approaching issues;
Ability to follow workflow;
Accuracy in logging and documenting your own work;

Будет плюсом

Regular practice of communication with English speakers;
Education in the field of PR and Communication;
Ability to identify connections between issues;
Experience with Jira, Confluence;

Предлагаем

Friendly team and enjoyable working environment;
Opportunity for self-realization. Career and professional growth;
Competitive salary based on your qualifications, experience, and skills;
Office in a comfortable business center, located near a subway station;
Paid sick leave and vacations;
English classes with a certified English teacher;
Company-owned gym and shower;
Convenient parking near the office building;
Room for bicycle parking;
Corporate events and meetings;
Large recreation area;
Not an open-space office.
Taxi fee compensation

Обязанности

Your role will involve working shifts (evenings and nights) as first-line support for our 24/7 Technical Operations department, voice and text communication with clients, user management, troubleshooting of client claims and issue escalation.

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