Mealco is a New-York based Food-Tech startup that is building ’Restaurants of the Future’, creating high-quality, delivery-native food brands. Our mission is to promote a better way of life for people globally through the power of healthy eating.
23 декабря 2020

Junior QA and internal support

Киев, удаленно

Необходимые навыки

We are looking for a Rockstar that exhibits deep intellectual powers, creativity, curiosity, and a bias for action to support our development, which includes innovative projects for millions of US customers and partners.

Requirements:
— Upper-intermediate to fluent English.
— Bachelor’s degree is required, preferably with an emphasis on Business or Engineering.
— Someone who learns new concepts quickly.
— Strong problem solving, organizational, analytical skills, and attention to detail.
— Ability to work well in a fast-paced environment.
— Proven ability to manage multiple tasks or projects with changing priorities. Enjoys and thrives on performing multiple tasks and responsibilities at once.
— Strong time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results.
— Strong ability to capture a complete and accurate problem/symptom description of an issue.
— Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
— Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues.
— A can-do attitude and a team player.

Будет плюсом

— Experience in Support, Software Development, IT, or Quality Assurance is preferred.
— Familiarity with SDLC and Scrum methodologies.
— It is desired that candidates have a knowledge of one or more of the following concepts/technologies:
* Advanced Excell or Google Sheets
* SQL
* BI tools (Tableau, Google Data Studio, Microsoft Power BI or other)
* Familiarity with JavaScript or Python

Предлагаем

Competitive salary.
Stock options at a fast-growing NY-based startup.
Growth opportunities in Ukraine and the US.
A highly ambitious and friendly global team.
Paid vacation days, PTO days, and other benefits.
Get exposure to a leading US early-stage startup.

Обязанности

— Take responsibility for product quality and internal customer satisfaction.
— Be actively involved in the product development and release process.
— Review requirements documents.
— Create and maintain test documentation (checklists, test cases).
— Create and execute test plans.
— Report bugs and collaborate with developers to achieve resolution.
— Reviewing historical, existing, and ongoing bug reports to identify areas requiring specific attention.
— Support the project in production.
— Provide direct technical assistance to internal customers via phone and email.
— Act as a customer advocate by working directly with internal customers on issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
— Create content for mealco’s knowledge base.
— Must be available for weekend or evening support as required.
— All other duties as assigned.

О проекте

Mealco is a New-York based food-tech startup that is building restaurants of the future, creating high-quality, delivery-native food brands. We are backed by top NY investors and CEOs and are quickly scaling our food brands with innovative technology as our backbone.

Secretive projects that influence millions of consumers, apply to learn more.

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