— Upper-intermediate to fluent English.
— Bachelor’s degree is required, preferably with an emphasis on Business or Engineering.
— Someone who learns new concepts quickly.
— Strong problem solving, organizational, analytical skills, and attention to detail.
— Ability to work well in a fast-paced environment.
— Proven ability to manage multiple tasks or projects with changing priorities. Enjoys and thrives on performing multiple tasks and responsibilities at once.
— Strong time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results.
— Strong ability to capture a complete and accurate problem/symptom description of an issue.
— Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
— Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues.
— A can-do attitude and a team player.
— Experience in Support, Software Development, IT, or Quality Assurance is preferred.
— Familiarity with SDLC and Scrum methodologies.
— It is desired that candidates have a knowledge of one or more of the following concepts/technologies:
* Advanced Excell or Google Sheets
* BI tools (Tableau, Google Data Studio, Microsoft Power BI or other)
Opportunity to become a part of a startup from an early stage and grow together with us.
Friendly team, great internal culture, and mentorship.
Paid vacation, PTO days, and other benefits.
— Take responsibility for product quality and internal customer satisfaction.
— Be actively involved in the product development and release process.
— Review requirements documents.
— Create and maintain test documentation (checklists, test cases).
— Create and execute test plans.
— Report bugs and collaborate with developers to achieve resolution.
— Reviewing historical, existing, and ongoing bug reports to identify areas requiring specific attention.
— Support the project in production.
— Provide direct technical assistance to internal customers via phone and email.
— Act as a customer advocate by working directly with internal customers on issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
— Create content for mealco’s knowledge base.
— Must be available for weekend or evening support as required.
— All other duties as assigned.
Mealco is a New York-based, food-tech startup that is building the restaurants of the future by creating high-quality, delivery-native food brands. We are backed by top NY investors and CEOs. With innovative technology as our backbone, we are quickly scaling our food brands & concepts. Our team is small but mighty and made up of top food tech industry experts.