— 2+ years of experience customer service in a help desk, service desk, technical support
— Experience providing remote support for client, server, and web-based applications
— Ability to maintain a high level of confidentiality
— Upper-Intermediate level of Spoken and written English is a must
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
— Flexibility to occasional shifts, including night ones (up to 8 per month)
As a plus:
— Experience with CRM
— Excellent problem investigation and solving skills
— Stress resistance
— Responsibility, initiative, self-organization, strive to learn
— Diploma, certificates or other IT designations
— Daily supporting internal customers all over the world, handling complaints
— Providing appropriate solutions and alternatives within the time limits
— Providing prompt and accurate feedback to customers
— Collaborating with other teams in order to drive continuous improvement of internal and external processes
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates
What we offer:
— Lots of interesting challenges that will require your technical, analytical and communication skills
— Variety of knowledge sharing, training and self-development opportunities
💪Medical insurance, English classes, Paid lunches
🚀Opportunities for professional development and personal growth;
💶Competitive salary, reasonable and fair working conditions, flexible schedule
🤩Team of strong IT professionals working in a vibrant product environment
🏢Centrally located office near Poshtova Square metro station with a great view from our terrace
You will manage lots of issues from internal customers all over the world on a daily basis. You will need to ensure that every issue is processed and fixed on time.
Our support team works closely with other R&D teams to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.
Maxitech is a R&D office of large international holding, building a portfolio of products linked to each other with the business goals they are addressing.
Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. Current team size is 200+ employees. We are looking for experts ready to bring their knowledge and contribute to building the new, best-in-the class software product.
Our company headquarter is in Israel. We also have offices in 8 locations worldwide. R&D team is fully concentrated in .
We don’t do outstaff or outsource, we don’t have a “client” and don’t sell any service. We make qualitative software products to enable the business become more efficient and successful.
If you feel the confidence and strength to apply your previous experience to join trending product development with highly-skilled opinion allies as Maxi people, contact us at once!