Technical Support Engineer (вакансія неактивна)

Are you an experienced Technical Support Engineer who likes to improve product solutions with great software professionals? If you get excited about troubleshooting and finding solutions, is passionate to work with customers, and are eager to learn new technologies and methods — welcome to MaxBill!

Required skills:

• Minimum 2 years experience as an Implementation or Technical Support engineer;
• Computer science degree or related technical field;
• Understanding of software testing practices;
• Experience in SQL writing;
• Experience in configuration management;
• Linux expertise;
• Strong communication and organizational skills;
• Result and customer-oriented; proven problem-solver;
• Upper-intermediate English;
• Willingness to work at night cycle (up to 4-night cycles per month, be ready to be involved in incident resolution during the night cycle — potentially 2 times a month)

As a plus:

• Experience with Oracle DB;
• Experience with software development;
• XML/SOAP and JSON,/REST API basic knowledge;
• BPMN understanding;
• Experience with Test Automation products;
• Ability to diagnose and manage Java applications;
• System configuration automation by scripts and management tools;
• Knowledge of modern CI and CD tools, and experience with Jenkins or similar CI tools;
• Previous experience as an engineer in IT Department or Help Desk.

Responsibilities:

• Work closely with Customer as part of the Help desk Team with the aim of quick identification of the source of problem for incidents/issues which occurred in Production or any testing environments (after its registration and proper analysis) and further elimination (with appropriate experts involvement if it necessary);
• Utilize the monitoring tools for the proactive identification of the potential performance associated with the correct operation of separate services and components problems in Production and testing environments, react on coming alarms;
• As part of the Development Team to participate in implementation, deployment, support, and maintenance activities on Production and testing environments for MB products;
• Manage and configure infrastructure;
• Work closely with development team members to debug and answer questions related to deployment and infrastructure.

Working with MaxBill you will get:

· Collaborative, friendly working environment and fun company culture
· Professional growth and personal development opportunities
· Exciting projects with new technologies in a team of outstanding people
· Paid trainings, workshops & certifications, Workplace Mentoring program
· Possibility of remote work and flexible schedule
· Interesting corporate events and regular team outings