To work at Materialise means to work for a better and healthier world... With its headquarters in Leuven, Belgium and branches all over the world, the Materialise Group is best known for its activities in the field of rapid industrial and medical prototyping.
9 июня 2019

Service Desk Engineer (вакансия неактивна)


Необходимые навыки

— 2+ years experience as a Technical Support Engineer preferably in IT
— Upper-intermediate level of speaking, writing and reading English is a minimum
— Strong organizational and documentation skills
— Independent, customer oriented, analytical and problem-solving abilities, with keen attention to detail
— Ability to provide deep RCA and deliver easy-to-follow solutions
— Experience in Microsoft Office 365
— Experience in ITSM systems

Будет плюсом

— Experience in supporting systems and applications such as CRM, ERP.


— Build local & international career
— Contribute in full cycle of product development
— Be a part of future technologies
— Use Learning and development system
— Learn & use English


— First and Second level support for business applications, incidents and service requests
— HEAT system administration, configuration & customization according to company business needs
— Server & Application Performance Monitoring
— Maintain and update internal knowledge base and self-service articles
— Liaise with internal company units to improve and establish best practices through the entire technical support process
— Be escalation point for different questions, requests and complaints coming to the Service Desk team, represent a single point of contact for all related Service Desk activities
— Ensure customer service provision in timely and accurate manner, taking the responsibility in critical cases and backing up the absence of team members articles