Application Analyst

Are you passionate about healthcare and technology? Join our Medical Software department as an Application Analyst, where you’ll play a pivotal role in customizing and optimizing our Medical Platform for our customers.

In this role, you will work closely with hospitals and medical device companies to understand their requirements and configure our Medical Platform to meet their specific needs. As such, you will enhance operational efficiencies and improve patient care worldwide.

This role allows you to directly contribute to the seamless adoption of our Medical Platform for new and existing customers. Your responsibilities will encompass the end-to-end management of customer onboarding, ensuring a smooth transition and providing support to maximize customer satisfaction.

This role offers a great opportunity to make a lasting impact on our customers.

What you will do

• Engage with internal and external customers to gather and analyze their needs, ensuring solutions are tailored to meet customer requirements.

• Define and implement effective business configuration and rules in JSON format to customize the software functionality.

• Onboard new customers and collaborate with market management, sales and customer support roles to ensure a smooth transition to the Medical Platform and provide necessary training and support.

• Accurately document and manage change requests following the established processes

• Provide engaging demonstrations to customers and communicate effectively to clarify needs and showcase solutions.

• Actively contribute to the ongoing improvement of business processes.
  
  

Your profile

• Bachelor’s or Master’s degree in a technical field

• Excellent analytical and problem-solving abilities with a keen attention to detail

• Strong documentation skills to ensure accurate and thorough records of change requests and processes.

• Strong organizational skills with the ability to manage multiple priorities efficiently

• Excellent oral and written communication skills in English, with a customer-centric mindset

• Preferred: Knowledge of BPMN or UML

• Preferred: Experience in the healthcare industry or familiarity with medical software

• Preferred: Understanding of software development, basic programming skills, JSON/XML, and experience with Azure DevOps/Git