To work at Materialise means to work for a better and healthier world... With its headquarters in Leuven, Belgium and branches all over the world, the Materialise Group is best known for its activities in the field of rapid industrial and medical prototyping.
22 лютого 2022

Service Desk Engineer (IT Operational team) (вакансія неактивна)

Київ

Responsibilities

  • Support Global IT services on the level of 1st line of support;
  • Responsible for managing SD queue (HEAT);
  • Providing accesses to business applications;
  • Limited functional support (application);
  • Incident management;
  • Service request management;
  • Preparing manuals and filling the knowledge base.

Requirements

  • 1+ years of experience in technical support;
  • Knowledge of business application;
  • Knowledge of ITSM tools for registration tickets;
  • Basics of ITIL;
  • Knowledge of Microsoft applications;
  • Experience in support teams;
  • English: Upper — intermediate;
  • Good communication skills;
  • Customer-oriented and team player.

Will be a plus

  • Preferred education field: Computer Science.

We offer

  • Build local & international career;
  • Contribute to the full cycle of product development;
  • Be a part of future technologies;
  • Use the Learning and development system;
  • Learn & use English.