Technical Support Engineer (Medical) (вакансія неактивна)

Excellent written and verbal knowledge of English
Strong customer communication skills
Self-governing and customer-oriented with keen attention to detail
You are well organized and process-minded
Ability to troubleshoot issues independently and deliver clear easy-to-follow solutions
Ability to prioritize work and manage time efficiently
Ability to go deep in the technical knowledge of the software tools.
General knowledge on desktop hardware
Familiarity with complex licensing structures is a plus

Knowledge of German language

— Build a local & international career
— Be a part of future technologies
— Use the Learning and development system
— Learn & use English

Act as the first point of contact for technical questions, incidents and service requests related to Materialise Medical Software products.
Assist in the resolution of technical incidents and problems related to the usage, configuration or setup of those products in a timely and professional matter. These include troubleshooting of licensing issues and escalating to the expert team when needed.
Increase your professional knowledge and technical skills to further optimize our internal knowledgebase.
Gather the complaints from our Application Engineering team, start the complaint handling process, interface between the customer and the Product Experience Engineer
You monitor the ticket queue and respond to all tickets within the established timelines.

As a growing company, Materialise is always looking for enthusiastic Customer Support Engineers who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
Value is not just an empty word to us here at Materialise — it means developing software solutions to help people walk, run and jump again. It means engineering to help customers develop better products and add more functionality.

Materialise Medical has pioneered many leading medical applications of 3D Printing and is enabling researchers, engineers, and clinicians to revolutionize innovative patient-specific treatment that helps improve and save lives.

Mimics software allows you to process and edit your 2D image data (CT, MRI, etc.) to construct 3D models with the utmost accuracy, flexibility, and user-friendliness. The powerful segmentation tools allow you to segment your medical CT/MRI images, take measurements and engineer directly on your 3D model. From there you can export your 3D data to a wide range of output formats and engineering applications; such as FEA, design, surgical simulation, additive manufacturing and more.