Customer Support Specialist (вакансія неактивна)

We are looking for an active person whose personal philosophy is to help people. If you love assisting clients and want to help everyone under the sun, we need you on our team. You’ll be in charge of all the software and web improvements that are needed to make our customers happy — communicate with customers and act as a link between them and the developers, transferring the needed data to other teams.

Responsibilities:

— Politely respond to customers’ enquiries in a timely manner
— Work on 2 and 3 level cases
— Cooperate with development and QA teams to resolve the issues from customers
— Review and improve Customer Support Section including FAQ, Knowledge Base on our website
— Analyze customer requests and suggest improvements

Requirements:

— Higher computer engineering education (or an engineering student in their 3rd — 5th year of study)
— Excellent written and verbal communication skills in English
— Good knowledge of Mac and Windows OS
— Strong problem resolution skills
— Be a team player
— Strive to improve

We offer excellent benefits, including but not limited to:
— Outstanding people
— Great conditions for education and development within the company (MacPaw Labs days, conferences, workshops, trainings, etc.)
— Сare about your health (insurance, office gym, paid sick leaves, etc.)
— Work-rest balance support (meditation/sleeping room, 20 vacation days, etc.)
— UX driven office, equipment of your choice
— English courses
— 2 anti-stress cats

We are a growing team of developers, designers and IT-professionals who love what they do. If you are as passionate about making good products, we’ll be thrilled to have you on board.
We value happiness and satisfaction above all, so we try our best to enjoy full comfort at work. You’ll have no fixed hours or task overloads here. Creativity, inspiration, solidarity — that’s what MacPaw is about.