MacPaw is about creating apps and services that improve everyday life for Mac users. We make products that enhance what Mac has to offer; saving people time and energy better spent on the things they love. With MacPaw, Mac life gets better. We call MacPaw a family company for a reason. This notion means that we’re not just co-workers and colleagues.
8 ноября 2021

Vendor Support Representative (вакансия неактивна)

Киев

Our Business Development Team is looking for a Vendor Support Representative who will take over the communication and interaction with the Setapp product’s vendors — review the collaboration offers, test apps, and share feedback with the team.

The Business Development Team at MacPaw focuses on building and developing strong relations with app vendors and app developers aimed to enlarge the portfolio of apps available on Setapp.

Setapp is a subscription based service that gives users unlimited access to the library of 200+ applications right on their Mac. For a subscription fee, it gives you the opportunity to use all these quality apps you’ve always wanted to try out — without the need to buy and install each app individually.

This position lies at the intersection of technical support and communications. It would be a great match for a tech-savvy person with excellent communication skills, who likes to be a customer advocate.

Do you feel like this position is what you’ve been looking for? Don’t hesitate to send your CV!

Responsibilities

  • Coordinate Vendors’ onboarding by reviewing the integration with Setapp and maintaining communication
  • Review applications’ updates submitted to Setapp according to the check-list to ensure successful release and app’s functionality
  • Test prospective and relevant apps that may fit Setapp and recommend to Business Developer
  • Handle Setapp Vendors’ payouts on the monthly basis by downloading data and transferring it to the Finance team
  • Collect feedback from the Vendors and share it with the team

Requirements

  • 1+ year of work experience in a support representative position
  • Strong communication skills
  • Fluent knowledge of information technology
  • Fluent English (technical and business)
  • High level of empathy for customers and a passion for customer success

As a Plus

  • Mac user with knowledge of the Apple ecosystem
  • The highest attention to details
  • Experience in providing support of complex tech products/solutions

What we offer:

  • Unlimited work from home policy during quarantine. It’s completely up to you to decide whether you want to work remotely or in the office. However you decide to mix it up, the office is always open in a co-working mode following all health safety measures.
  • Your health always comes first. We guarantee Covid-19 insurance starting on your first working day. After you complete your trial period, we cover 100% of the medical insurance cost for you and 50% for your dependents. We also cover dental, massages, and offer a 50% refund for psychotherapy.
  • Flexible working hours. You can choose working hours comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
  • Office designed for people (and pets). Our office has it all. A spacious workplace with enough room for sitting up, laying down, and running around. A gym for recreation fitness and yoga. Cozy kitchens with breakfasts, coffee, and snacks. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
  • Space to grow both professionally and personally. Whatever your dreams and aspirations are, we got you. Generous education budget, annual development reviews, free English and public speaking classes, and regular tech talks. We also offer personal coaching with organizational coaches.
  • Teams we are proud of. We build honest, transparent, and reliable relationships within teams. Every Macpawian is able to improve processes and implement their ideas. We encourage honest and constructive feedback and provide training for Macpawians on giving and receiving feedback.
  • Time-off policy that actually covers life’s needs. 20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on what you are passionate about and it’s not a MacPaw Core Business), personal time day-offs designed to help you take care of important matters in your personal life, parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
  • Cafe and fresh daily lunches. There’s plenty of yummy options for everybody. But... You *have* to try our ricotta cakes. Seriously. They’re unbelievable.
  • Join social initiatives with MacPawCares. MacPaw participates in numerous charity projects across many fields, and you are welcome to jump in and spend up to 3 working days per year making the world a better place.