Lyft is a U.S.-based ridesharing company based in San Francisco, California. It was founded in 2012 by Logan Green and John Zimmer with a strong mission to improve people’s lives with the world’s best transportation. Lyft is available to approximately 95 percent of the United States population as well as select cities in Canada.
5 ноября 2021

IT Service Specialist

Киев

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is searching for an experienced IT Service Specialist. Are you someone who has significant experience with supporting a fast-paced, high-growth environment? Are you comfortable working as part of a large, distributed team supporting global IT operations while being based in Kyiv?

Responsibilities

— Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
— Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
— Support and assist employees using AV systems, both onsite and remote, including Google Meet video conferencing hardware, projectors, audio and video conferencing
— Deploy and support software to end-users
— Respond to requests for support from the IT Service Desk in person, and via Slack or a ticketing system within a tiered service environment
— Update of an inventory for hardware and software

Experience

— 3+ years of experience in IT support/Sys Admin roles
— Basic networking skills, including an understanding of servers, switches, and WiFi
— Knowledge of administration of Apple computer products using enterprise management tools
— Experience using and managing ticket-based enterprise workflow management systems for ITSM Service Desk and document management repositories
— Strong OS X and Mac hardware troubleshooting experience
— Familiarity with Windows and Linux based systems
— Administration of Okta and/or other single sign-on technologies
— G Suite administration experience
— Previous use of Slack, Jira, and Confluence are preferred
— Solid problem-solving skills
— A positive, service-oriented attitude

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