Lviv IT! is the out-staffing company, located in Lviv & was founded in Jan 2016. A client we hire for is GoDaddy — an American publicly traded Internet domain registrar and web hosting company.
28 червня 2022

L1 Customer Support Specialist (вакансія неактивна)

Львів, віддалено $500–1000

CentralNic is a tech company that provides online presence and online marketing tools to customers in over 250 countries. CentralNic’s industry-leading services, such as domains, email, hosting, brand protection, and monetisation solutions, enable customers to digitise and scale their operations online. Headquartered is in London.

To support the organic growth and a highly acquisitive agenda, CentralNic is looking for an ambitious Customer Support Consultant (L1) to join its Customer Success Department. This is an exciting and varied opportunity to gain wider skills and participate in the future growth of this group.

Requirements:

  • Previous Customer Support experience
  • Fluent English language skills (both written and verbal)
  • The ability and motivation to work on your own initiative, adhering to schedule and job requirements
  • Demonstrable motivation to learn (you will undergo a training)
  • Excellent communication skills, both oral and written
  • Exceptional organisational skills and attention to detail
  • Ability to attend a one week training in Krakow in July-August 2022 (we cover all the expenses) and 1-2 months work from office in Lviv (remote is also ok in most cases).

Schedule: 11 am-7pm (no night shifts!) Saturday/Sunday — days off with possible on-calls.

Responsibilities:

  • The provision of technical support to customers, including answering questions, assistance in the selection, installation and configuration of the products and services of the company.
  • Provide technical support to customers via phone/email/chat relating to Domains/DNS/Registry/Transfers/Migrations in English
  • Escalate complex issues to Level 2 support
  • Process requests on behalf of our customers to activate, update, and make changes as requested by the customer
  • Work through email support tickets and/or live chat
  • Ensure that customer satisfaction is consistently maintained through a timely and complete response to inquiries/calls
  • Upsell products to the customer base
  • Provide invoices/receipts for the services supplied to the customers.

Our benefits:

  • Comfortable office with snacks & drinks
  • Working set — MacBooks and 27″ Dell monitors
  • Accounting assistance
  • Medical insurance (premium clinics are included)
  • 20 paid vacation days and national holidays
  • 7 undocumented sick days.

Start and develop your career in IT domain with us!