Technical Support Engineer (вакансія неактивна)

• Linux experience — technical support/administration/troubleshooting;
• Networking knowledge (TCP/IP, HTTPS, SSL protocols, DNS) — good theoretical and practical;
• Scripting skills (Bash, Python, Go, etc.);
• English — good written and verbal skills;
• Being proactive and finding problems before they become issues;
• To be ready to work with a night shift schedule (night and weekend shifts — work remotely).

• Monitoring and investigating/localizing problems (Prometheus, Grafana, Kibana);
• Familiarity with any cloud experience (AWS, Azure);
• Experience with Kubernetes;
• Understanding of CI/CD processes (Jenkins or alternative);
• Any experience with CM tools (Ansible, Puppet, Chef).

• Rotating 8-hours working shifts (including night & weekend shifts fairly divided between all team members and with the opportunity to work from home);
• 21 working-days paid vacation, public holidays, full coverage for sick leaves;
• Flexible schedule with unlimited possibility to work from home;
• Medical Insurance after probation period (3 months);
• Paid Lunches;
• PE 5% Taxes compensations, accountant assistance;
• Company stock options;
• Summer and winter performance review;
• Trainings and workshops, English Speaking Club;
• Exceptional opportunities for professional growth working closely with managers from Facebook and Microsoft.

As a Platform Support Engineer at LotusFlare, you will be involved with the technical support for customers’ platform requests. You will support customers (telecom operators) with questions and the configuration of the services provided by our DNO stack out of the cloud. You will also monitor and troubleshoot our platform, and provide a proactive assessment.

• Work with telecom operator engineers via our ticketing system to resolve issues (written);
• Identify, organize, and prioritize technical requests, escalation, and follow-up;
• Troubleshoot and resolve support issues and incidents, debug server applications using the command line and analyze logs, traffic, configuration, and deployment changes;
• Anomalies detection, reactive and proactive actions, product and system metrics analysis; work closely with Grafana, Prometheus, Kibana, AWS CloudWatch;
• Create a process or troubleshooting documentation in the support knowledge base;
• 24/7 monitoring (8 hours shifts, night/weekend — remote).

We are a product first company with headquarters in Silicon Valley and other offices around the globe. We are building the next-generation LotusFlare DNO™ stack for mobile operators, allowing them to scale and grow engagement channels with their subscribers.

We believe that by working at LotusFlare you have a unique opportunity to:

• Grow on a personal level by picking up best practices and experience in software and product development.
• Work with top engineering executives and engineers who proved themselves in companies like Facebook and Microsoft.
• Make an impact in the lives of millions of people by making mobile internet more affordable and accessible.

More information about our product you can find here: lotusflare.com