Responsible for fulfilling requests for service and support of hardware and software-based network systems and will act as a first line of support as a part of Service Desk structure.
Responsible for support and maintenance of complex solutions using standard technologies and practices. Assist users in software, hardware and network problem resolution. Install, test, and maintain a variety of personal computing hardware and software systems, with local area network and wide area network connections.
MAIN TASKS AND RESPONSIBILITIES:
Work well within a distributed team and with external teams building on shared goals and concerns, team player attitude is an absolute must
Assist other departments in engineering highly scalable solutions for new and existing services
Participate in designing innovative solutions to improve current procedures.
Manage multiple projects with various priority levels and time lines from start to finish
Act as escalation point for internal support departments in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions
Consistently meet deadlines for complex issues and new projects involving multiple teams
Demonstrate best practices in all aspects of administration
Continuously stay abreast of new developments in supported operating systems to ensure consistent compatibility with established infrastructure
SKILLS AND EXPERIENCE
5+ years of applicable experience with Linux/UNIX systems in a production environment
Minimum of 2 years’ experience working with Docker (Engine, Compose, Swarm, Networks, Storage, Images, etc.) and Docker Management Utilities (Docker UCP, Rancher, Kubernetes, etc.)
Experience working with virtualization technology. (VMWare, OpenStack, AWS, Azure)
Understanding of basic network concepts, familiarity with TCP/IP and VLAN functionality
Strong understanding of universal network services (DNS, HTTP, SNMP)
Knowledge of one or more scripting languages (Bourne shell, Ruby, Python
Detail oriented, self-motivated, proactive, and accustomed to searching out best practices and solutions while adding to the team’s knowledge
Strong understanding of the kernel and userland environments
Ability to automate solutions to repetitive problems/tasks
Demonstrative written and verbal communication skills to audiences with a wide variety of technical knowledge
Very strong troubleshooting skills towards root cause analysis and practical issue resolution